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Telecom & Utility

Limited After-Hours Support

Limited After-Hours Support

Poor Data Collection and CRM Integration

Poor Data Collection and CRM Integration

Difficulty in Outbound Campaigns

Difficulty in Outbound Campaigns

Inefficient Appointment Scheduling

Inefficient Appointment Scheduling

Complex Queries Delay Resolution

Complex Queries Delay Resolution

High Call Volume During Service Interruptions

High Call Volume During Service Interruptions

Difficulty in Handling Multilingual Customers

Difficulty in Handling Multilingual Customers

Missed Revenue from Unpaid Bills

Missed Revenue from Unpaid Bills

Long Wait Times Frustrate Customers

Long Wait Times Frustrate Customers

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Telecom & Utility