When Slack and Outlook Go Down: Mastering Communication in a Hybrid Support Environment
In today’s digital age, seamless communication is the lifeblood of business operations. Yet even the most advanced tools sometimes falter. Just last week, thousands of users experienced disruptions...
How to Calculate the Damage from a Major Banking Outage: Lessons from the UK Incident
On February 28, 2025, a significant disruption in mobile and online banking services shook the UK financial landscape. Major banks including Lloyds, TSB, First Direct, Halifax, Nationwide, and the ...
When Slack, Zendesk, and OpenAI Go Down: Navigating Service Disruptions in the Digital Age
In the modern digital era, the tools we rely on for communication—whether for internal collaboration or customer support—are evolving at breakneck speeds. From Slack and Zendesk to cutting-edge gen...
How Call Centers Can Mitigate the Impact of OpenAI ChatGPT Outages
Artificial intelligence tools like OpenAI ChatGPT have become indispensable in call centers, streamlining customer interactions and handling repetitive tasks with speed and precision. However, as r...